Need help with a product, order, delivery question, refund request or warranty matter? Contact the HoteMax support team and include enough information for us to review the request clearly.

Customer Support

Email: the Contact page form

Website: hotemax.com.au

What To Include

For faster support, please include:

• Your full name
• Your order number, if available
• The product name or product page link
• A short description of the question or issue
• Photos or videos if the question relates to damage, faults, missing parts or compatibility

Order Questions

If you need help after placing an order, contact us as soon as possible. We may be able to assist with product questions, shipping details, delivery updates or cancellation requests before an order is processed.

Product Questions

For product compatibility or specification questions, send us the product name and the device or use case you are checking. We will do our best to provide practical information based on the product listing and available supplier details.

Supplier And Partnership Enquiries

For supplier, wholesale or partnership enquiries, contact the Contact page form and include your company name, contact details and the purpose of the enquiry.

Response Times

HoteMax aims to respond to customer enquiries as soon as practical. Response times may vary during weekends, public holidays, promotional periods or periods of high order volume.

Escalations

If your enquiry relates to a damaged item, suspected fault, refund request or warranty claim, please include all relevant order information in the first email. This helps us assess the request and direct it to the correct support process.