These Terms of Sale apply when customers place an order through the HoteMax online store. HoteMax is operated by HOTE MAX PTY LTD.

Nothing in these terms excludes, restricts or modifies rights that cannot be excluded under Australian Consumer Law.

Product Orders

An order is submitted when checkout is completed. HoteMax may review an order before fulfilment and may contact the customer if additional information is required.

An order may be refused or cancelled where payment is not confirmed, stock is unavailable, fraud is suspected, customer information is incomplete, delivery is not available, a pricing or listing error occurred or the order cannot reasonably be fulfilled.

Pricing

Prices are displayed in Australian dollars unless stated otherwise. Prices may change from time to time and may vary during promotions, clearance offers, EOFY sale periods or other campaigns.

If an obvious pricing, description or availability error affects an order, HoteMax may contact the customer, correct the error or cancel the affected order and arrange a refund where payment has already been made.

Payment

Payments are processed through Shopify checkout and available payment providers. Customers must be authorised to use the selected payment method and must provide accurate billing information.

HoteMax does not intentionally store full card numbers on its own website systems.

Promotions And Discounts

Promotional prices, discount codes, sale offers and bundle offers may be subject to conditions, stock availability, time limits, exclusions or one-use restrictions. Discounts may not be combinable unless stated otherwise.

Product Availability

Product availability may change due to stock movement, supplier updates, order volume, fulfilment delays or listing errors. If an item becomes unavailable after an order is placed, HoteMax may contact the customer with available options.

Delivery

Delivery options, costs and estimated timeframes may vary by product, destination, parcel size and available carrier service. Shipping information is explained on the Shipping & Delivery page and may also be shown at checkout.

Customers are responsible for providing complete and accurate delivery information. Delivery delays may occur where an address is incorrect, incomplete, remote, unattended or affected by carrier conditions.

Risk And Delivery

Risk in the product generally passes according to the applicable delivery process and law. If a parcel is lost, damaged or incorrectly delivered, customers should contact HoteMax promptly with the order number and relevant evidence so the matter can be reviewed.

Cancellations

Customers should contact HoteMax as soon as possible if they want to cancel an order. If the order has already been processed, packed, dispatched or handed to a carrier, cancellation may not be possible and the returns process may apply.

Returns, Refunds And Warranties

Returns, refunds, warranty support and consumer guarantee matters are handled according to the Refunds & Warranties Guide, Consumer Guarantees page and applicable law.

Product Use And Compatibility

Customers are responsible for checking product compatibility, power requirements, measurements, colour, connection type, device support and intended use before purchase. HoteMax may provide general product information, but customers should contact us before ordering if compatibility is essential.

Restricted Or Regulated Products

Some products may be subject to age, safety, battery, transport, customs, regional delivery or usage restrictions. HoteMax may cancel or refuse an order if a product cannot legally or safely be supplied to the delivery location.

Fraud And Security Checks

HoteMax may perform order checks to protect customers and the store from fraud or unauthorised transactions. We may request additional information, delay fulfilment or cancel an order where a transaction appears suspicious.

Limitation

To the maximum extent permitted by law, HoteMax is not responsible for indirect loss, delays caused by third-party services, carrier delays, supplier changes, website downtime or events outside reasonable control.

Contact

For order questions, contact the Contact page form with your order number.