HoteMax provides delivery options for online store orders. Shipping availability, costs and delivery timeframes may vary depending on the product, destination, parcel size and delivery service available at checkout.

Delivery Areas

HoteMax accepts online orders for delivery to serviceable addresses shown at checkout. Some remote, regional or restricted delivery locations may not be available for every product or carrier service.

Order Processing

Orders are reviewed after checkout and prepared for dispatch once payment has been confirmed. Most in-stock orders are prepared within 1 to 3 business days unless otherwise stated on the product page or at checkout. Processing times may vary during promotions, public holidays, periods of high order volume or where an item requires additional handling.

Delivery Timeframes

Estimated delivery timeframes shown on the website or at checkout are estimates only. Delivery may be affected by courier capacity, remote addresses, public holidays, severe weather, address issues or other events outside HoteMax's control.

Shipping Costs

Shipping costs, where applicable, are calculated according to the order, destination and available delivery method. If a shipping fee applies, it will be shown before checkout is completed.

Tracking

Where tracking is available, tracking details may be provided after dispatch. Tracking updates are controlled by the carrier and may take time to appear after the parcel is collected or scanned.

Split Shipments

Orders containing multiple products may be shipped in more than one parcel. This can happen when products are stored separately, dispatched by different fulfilment partners or require different packaging.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout. If an address is incomplete or incorrect, delivery may be delayed, returned or require additional handling.

Missed Deliveries

If a delivery attempt is missed, the carrier may leave instructions, redirect the parcel, hold it for collection or attempt redelivery according to its own delivery process.

Damaged Parcels

If a parcel arrives damaged, contact HoteMax as soon as possible with your order number, photos of the outer packaging, photos of the product and a short description of the issue.

International Orders

If international delivery is available for a product, customs duties, taxes, import charges or local clearance requirements may apply. These charges are generally the responsibility of the customer unless stated otherwise at checkout.

Delivery Support

For delivery questions, contact the Contact page form with your order number and delivery postcode.