Last updated: 26 June 2026

This Privacy Policy explains how HoteMax, operated by HOTE MAX PTY LTD, may collect, use, store and disclose personal information when customers visit the website, place an order, contact support or interact with the store.

Personal Information We May Collect

HoteMax may collect information such as:

• Name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Payment confirmation details processed through secure payment providers
• Customer support messages
• Device, browser, website usage and cookie information

How We Use Information

We use information to:

• Process and fulfil orders
• Provide shipping and delivery updates
• Respond to customer support enquiries
• Handle refund, return and warranty requests
• Improve the website and customer experience
• Prevent fraud, misuse or unauthorised activity
• Meet legal, tax, accounting and compliance obligations

Payments

Payment information is processed by secure payment service providers and Shopify checkout systems. HoteMax does not intentionally store full card numbers on its own website systems.

Cookies And Analytics

The website may use cookies or similar technologies to support store functionality, checkout, analytics, security, advertising measurement and customer experience improvements. Browser settings may allow customers to block or delete cookies, but some store functions may not work correctly without them.

Sharing Information

HoteMax may share information with service providers where required to operate the store, including Shopify, payment processors, delivery partners, fulfilment partners, IT providers, fraud prevention services, marketing tools, professional advisers and authorities where required by law.

Overseas Services

Some service providers may store or process information outside Australia. This can occur when using cloud platforms, ecommerce systems, payment processors, email tools or analytics services.

Security

HoteMax takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online system can be guaranteed completely secure, but we use reputable ecommerce and payment systems to support safe transactions.

Access And Correction

Customers may contact HoteMax to request access to personal information or ask for incorrect information to be corrected. We may need to verify the request before providing access or making changes. Contact the Contact page form for privacy-related requests.

Marketing

If customers subscribe to marketing emails, they may unsubscribe using the available unsubscribe link or by contacting HoteMax.

Privacy Complaints

If a customer believes their privacy has not been handled appropriately, they may contact the Contact page form with details of the concern. HoteMax will review privacy complaints and respond within a reasonable time. If the customer is not satisfied with the response, they may contact the Office of the Australian Information Commissioner.

Contact

For privacy questions, contact the Contact page form.