HoteMax provides warranty and return support according to the product, order details and applicable Australian Consumer Law obligations. This page explains how customers can contact us when an item may require assessment, repair, replacement, refund or another remedy.

Consumer Guarantees

Products sold to Australian consumers come with consumer guarantees under Australian Consumer Law. These rights may apply where a product is faulty, unsafe, not as described, not fit for its usual purpose, not of acceptable quality or otherwise does not meet a consumer guarantee.

Nothing in this policy is intended to limit rights that cannot be excluded under Australian Consumer Law.

Warranty Support

Some products may include a supplier or manufacturer warranty. Warranty terms may vary by product, brand, supplier or product type. If a product appears to have a fault, HoteMax may ask for photos, videos, troubleshooting steps or the product to be returned for assessment.

What Is Usually Required

To request support, please contact the Contact page form and include:

• Your order number
• Product name
• Description of the issue
• Photos or videos showing the issue
• Photos of packaging or labels if relevant
• Details of any troubleshooting already completed

What May Not Be Covered

Warranty or return support may not apply where an issue is caused by misuse, accidental damage, unauthorised repair, incorrect installation, abnormal use, water damage where the product is not rated for water exposure, failure to follow instructions or normal wear and tear.

Assessment And Remedies

Depending on the issue and applicable rights, possible outcomes may include troubleshooting assistance, replacement parts, repair, replacement, refund or another remedy. The appropriate remedy depends on the product, the problem, whether the problem is major or minor and the applicable law.

Return Condition

If a product needs to be returned, please package it securely. Returned items should include all accessories, manuals, cables, packaging and parts where possible. Items returned without required accessories may take longer to assess.

Smart Devices And Data

For smart devices, memory cards, cameras, tablets, watches or connected products, customers should remove personal data, unlink accounts and factory reset the product where practical before returning it.